1. Introduction & Acceptance
Welcome to Nerigame Geriatric Hospital (“the Hospital”), located at [Specific Address, City, Assam, India], specializing in healthcare services for the elderly. These Terms & Conditions (“T&Cs”) govern the relationship between the Hospital and its patients, their families, attendants, visitors, and authorized representatives (“You” or “Your”). By registering, admitting a patient, availing services, or entering the Hospital premises, You acknowledge that You have read, understood, and agree to be bound by these T&Cs, along with any other Hospital policies (including the Refund Policy, Visitor Policy, Privacy Policy, etc.) as amended from time to time.
2. Definitions
- Hospital/We/Us/Our:Refers to Nerigame Geriatric Hospital.
- Patient:The individual receiving or seeking medical care/services at the Hospital.
- Representative:The legally authorized person (next-of-kin, guardian, attendant) acting on behalf of the Patient, especially if the Patient lacks the capacity to make decisions.
- Services:All medical, diagnostic, therapeutic, nursing, rehabilitative, accommodation, and ancillary services provided by the Hospital.
- Tariff:The schedule of charges for various Services provided by the Hospital, available at the Billing Department.
3. Admission & Registration
- Eligibility:While specializing in geriatric care, the Hospital may provide services to other age groups as deemed appropriate by management. Admission is subject to bed availability and the clinical assessment by Hospital medical professionals confirming that the required care can be provided.
- Documentation:You must provide accurate patient details, valid government-issued photo identification (Patient and Representative), relevant medical history, insurance details (if applicable), and sign necessary consent forms upon admission/registration. Providing incomplete or false information may impact treatment and potentially lead to refusal or discontinuation of services.
- Advance Deposit:An advance deposit, as per the Hospital’s prevailing policy, is typically required at the time of admission. This deposit is adjustable against the final bill. (Refer to the Hospital’s Refund Policy for details on deposits and refunds).
- Consent:By signing the admission and consent forms, You (or the Representative) consent to general diagnostic procedures and medical/nursing care as deemed necessary by the attending medical team. Separate informed consent will be sought for specific surgeries, high-risk procedures, or specialized treatments.
4. Medical Care & Treatment
- Standard of Care:The Hospital endeavors to provide medical care in accordance with accepted professional standards, utilizing qualified medical professionals and appropriate resources. However, medicine is not an exact science, and the Hospital does not guarantee specific outcomes or cures.
- Informed Consent:We prioritize informed consent. Doctors will explain the patient’s condition, proposed treatment, potential risks, benefits, and alternatives to the Patient or Representative to the best of their ability. You have the right to ask questions and seek clarifications.
- Patient Assessment:Treatment plans are based on the assessment of the patient’s condition. Given the complexities often associated with geriatric health, assessments and plans may evolve.
- Refusal of Treatment:Patients or their Representatives have the right to refuse treatment. However, You must understand the potential medical consequences of such refusal, and You may be required to sign a specific form (e.g., Leave Against Medical Advice – LAMA) absolving the Hospital and its staff from liability arising from the refusal.
- Second Opinion:Patients have the right to request a second opinion from another qualified medical practitioner, either within or outside the Hospital, at their own expense and arrangement, in consultation with the primary treating doctor.
- Emergency Care:In life-threatening emergencies where obtaining explicit consent is not feasible, necessary life-saving measures will be undertaken based on implied consent.
5. Patient & Representative Responsibilities
- Provide accurate and complete medical history and current health status.
- Comply with the treatment plan prescribed by the medical team. Inform doctors immediately of any unexpected changes in the patient’s condition.
- Follow all Hospital rules, regulations, safety instructions, and policies (including visitor timings, infection control protocols, dietary restrictions, no-smoking policy).
- Treat Hospital staff, other patients, and visitors with courtesy and respect. Aggressive or abusive behaviour will not be tolerated and may lead to discontinuation of non-essential services or involvement of authorities.
- Ensure timely settlement of all Hospital bills as per the payment schedule.
- Safeguard personal belongings. The Hospital is not responsible for the loss or damage of personal items (including cash, jewellery, mobile phones, dentures, hearing aids). Patients are advised not to bring valuables.
- Ensure attendants/representatives do not interfere with the duties of Hospital staff.
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6. Financial Terms & Billing
- Charges:All Services are chargeable as per the Hospital’s prevailing Tariff, which is subject to change without prior notice. Estimated costs provided are indicative and may vary based on the actual treatment, duration of stay, consumables used, and complications, if any.
- Payment:Payments are due promptly upon billing. For inpatients, interim bills may be generated, requiring periodic settlement. The final bill must be fully settled before the patient’s discharge. Payments can be made via cash (within permissible limits), credit/debit cards, online transfers, or demand drafts as accepted by the Hospital.
- Insurance:If You have health insurance, You are responsible for understanding Your policy coverage, limitations, and adhering to the TPA/Insurer’s procedures. The Hospital will provide necessary documentation for claims processing, but direct settlement depends on the agreement between the Hospital and the TPA/Insurer. You remain ultimately responsible for settling the bill if the claim is denied or only partially approved.
- Non-Payment:Failure to settle bills may result in the discontinuation of certain non-essential services (within ethical and legal boundaries) and may lead to legal action for recovery.
7. Visitor Policy
- Visitors must adhere to specified visiting hours and regulations.
- The number of visitors per patient may be restricted, especially in critical care areas or considering the patient’s condition and need for rest.
- Visitors must follow infection control guidelines (hand hygiene, masks if required). Those with infectious illnesses should refrain from visiting.
- Children below a certain age [Specify Age, e.g., 12 years] may have restricted access.
- Visitors must not cause disturbance to other patients or interfere with Hospital operations.
8. Discharge
- Discharge is authorized by the treating doctor based on the patient’s clinical condition.
- A discharge summary outlining the course of treatment and follow-up advice will be provided.
- All outstanding bills must be cleared before the discharge process is completed and relevant documents/belongings are handed over.
- Leave Against Medical Advice (LAMA):If a Patient/Representative insists on leaving before the doctor deems it medically advisable, they must sign the LAMA form, acknowledging the risks involved and absolving the Hospital of responsibility for subsequent adverse outcomes.
9. Confidentiality & Data Privacy
- The Hospital is committed to maintaining the confidentiality of patient information and medical records in accordance with applicable Indian laws (including the Digital Personal Data Protection Act, if applicable, and other relevant regulations).
- Patient information will only be disclosed to authorized individuals (patient, representative, other healthcare providers involved in care, insurance companies for claim processing) or as required by law (e.g., court orders, reporting of notifiable diseases).
10. Safety & Security
- The Hospital takes reasonable measures for the safety and security of patients and visitors (e.g., CCTV surveillance in common areas, security personnel).
- Patients and visitors must cooperate with security personnel and adhere to safety guidelines (e.g., fall prevention protocols for elderly patients).
- Possession of weapons, alcohol, illicit drugs, and smoking are strictly prohibited on Hospital premises.
11. Grievance Redressal
- The Hospital has a process for addressing patient concerns and grievances. Please contact the Patient Relations Department / designated Grievance Officer / Front Desk for assistance. We are committed to resolving issues promptly and fairly.
12. Limitation of Liability
- While the Hospital exercises due care, it shall not be liable for any unforeseen complications, side effects, or outcomes inherent in medical treatment despite adherence to standard protocols.
- Liability, if any, shall be limited to proven negligence as determined under the applicable laws of India.
- The Hospital is not liable for factors beyond its reasonable control (force majeure events like natural disasters, epidemics, civil unrest).
13. Amendments
- The Hospital reserves the right to modify these T&Cs at any time. The updated T&Cs will be effective upon being displayed on the Hospital premises or website (if applicable). Continued use of Hospital services after changes implies acceptance of the revised T&Cs.
14. Governing Law & Jurisdiction
- These T&Cs and the relationship between You and the Hospital shall be governed by the laws of India.
- Any disputes arising out of or in connection with these T&Cs or the services provided shall be subject to the exclusive jurisdiction of the competent courts in Guwahati, Assam.
15. Severability
- If any provision of these T&Cs is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Acknowledgement:
- By availing the services of Nerigame Geriatric Hospital, you confirm that you (and the patient you represent, if applicable) accept and agree to abide by these Terms & Conditions.
